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Airline Help disk - Get compensation from delayed or cancelled flight.

- Pune
Posted on: 11th March, 2016 | 01:07:AM
Reply to: (Use contact form below)
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Refundme.in (http://refundme.in/ )offers a smart dedicated ABL-System (Advanced Business Logic) which allows every air passenger to check via internet or app whether he/she is entitled to compensation and to generate a claim while being at the airport – paperless, less bureaucratic and without having to bear any financial risk.

If your flight’s delayed for 2 or more hours
You have a legal right to:
food and drink
access to phone calls and emails
accommodation if you’re delayed overnight - and journeys between the airport and the hotel
The airline should give you vouchers to get these things at the airport. Ask someone who works for the airline if you’re not offered any help.
If they don’t give you help at the airport, keep receipts for expenses and try to claim from the airline later. Airlines only pay for ‘reasonable’ expenses - you won’t get money back for ****, expensive meals or luxury hotels.

If your flight’s delayed for 3 or more hours
You already have a legal right to food and drink, phone calls and accommodation - you get this when the flight is delayed for 2 hours or more.
You’re also entitled to get compensation if the delay is the airline’s responsibility - for example, if they didn’t get enough bookings or there was a technical fault.

You won’t get compensation if it was delayed because of something like bad weather or a strike.

You’re entitled to a set amount of compensation depending on the:
distance of the flight - check the flight distance on the Web Flyer website
length of the delay - how late you are getting to your destination

If your flight’s delayed for 5 hours or more
You don’t have to take the flight if it’s delayed for 5 hours or more. It doesn’t matter whose responsibility the delay is.

If you don’t take the flight
The airline legally has to give you all of the following:
a full refund for the flight
a full refund for other flights from the airline that you won’t use in the same booking, eg an onward or return flight

if you’re part-way through a journey, a flight back to the airport you originally departed from
food and drink
access to phone calls and emails
accommodation if you’re delayed overnight, as well as journeys between the airport and the hotel
Talk to someone from the airline as soon as you decide you don’t want to take the flight.

If you do take the flight
You can claim up to £600 in compensation if the delay is the airline’s responsibility - for example, if they didn’t get enough bookings or there was a technical fault.
You won’t get compensation if it was delayed because of something like bad weather or a strike.

If your flight is cancelled
You have the legal right to either:
a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights
a replacement flight to get you to your destination
Ask for a refund or replacement at the airport if you can. If not, you can claim from the airline later.
You also have a legal right to:
help with costs - if the cancellation delays you 2 or more hours
compensation - if you’d be delayed 2 or more hours by the replacement flight offered

If you get a replacement flight
The airline legally has to help you with things you need while you’re waiting at the airport for your replacement flight. This includes:
food and drink
access to phone calls and emails
accommodation if you’re delayed overnight, as well as journeys between the airport and the hotel
The airline should give you vouchers to get these things at the airport. Ask someone who works for the airline if you’re not offered anything.

If they don’t give you help at the airport, keep receipts for your expenses and try to claim from the airline later. Airlines only pay for ‘reasonable’ expenses - you won’t get money back for ****, expensive meals or luxury hotels.

Claim compensation
You’re legally entitled to get compensation if the delay is the airline’s responsibility and either:
the replacement flight delays your arrival by 2 or more hours
your flight was cancelled at least 7 days before departure
The amount of compensation you’re entitled to depends on:
when the flight was cancelled
the distance of the flight - check the flight distance on the Web Flyer website
the departure and arrival times of the rescheduled flight

Claim from the airline
Contact the airline – this needs to be the airline operating the flight, even if you booked it through another airline. The airline’s customer services department will usually help. Be ready to give all your flight details and booking reference numbers.
Write your claim – say what went wrong and what you want the airline to give you. The Civil Aviation Authority has information about how to write a good claim and you can download a template letter from the Which? website. Include copies (not originals) of your tickets and any receipts.
Keep records – keep copies of your claim and any response from the airline. Take notes if you speak to anyone from the airline - this could be useful if you decide to take your claim further.
If you have had a bad experience in travel recently due to any cancelled flight. Please contact http://refundme.in to get a compensation for the same.

Customer Care
Hours of Operation for phone support
MON–FRI 10:00–13:00 CET/CEST
Please leave your message
if you call at other times.
We will answer your case within 48 hours.

Phone:
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GB +44 - 7729-501 369

Email:

info@refundme.in
support@refundme.in
claims@refundme.in

Airline Help disk - Get compensation from delayed or cancelled flight.

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